Vision Statement

To be a dynamic, effective and responsible apex consumer protection agency of the Federal Government of Nigeria, championing the cause of fully sensitized consumers to achieve a caring and consumer-friendly community.

Mission Statement

Committed to protecting and enhancing consumers’ interest through information, education and enforcement of appropriate standards for goods and services and to promote an environment of fair and ethical trade practices.

Functions

CPC’s main functions include:

  • Providing speedy redress to consumers complaints through negotiation, mediation and conciliation; Seeking ways and means of removing from
  • the markets hazardous products and causing offenders to replace such products with safer and more appropriate alternatives;Publishing from time
  • to time list of products whose consumption and sale have been banned, withdrawn, severally restricted or not approved by the Federal Government;
  • Causing an offending company, firm, trade association or individual to protect, compensate, provide relief and safeguards to injured consumers
  • or communities from adverse effects of technologies that are inherently harmful, injurious, violent or highly hazardous; organising and undertaking
  • campaigns and other forms of activities that will lead to increased public consumer awareness;
  • Encouraging trade, industry and professional associations to develop and enforce in their various fields, quality standards designed to safeguard
  • the interest of consumers; Issuing guidelines to manufacturers, importers, dealers and wholesalers in relation to their obligation under the CPC
  • enabling law;
  • Encouraging the formation of voluntary consumer groups or associations for consumers’ well being;Ensuring that consumers’ interest receive due
  • consideration at appropriate fora and providing redress to obnoxious practices or the unscrupulous exploitation of consumers by companies, firms,
  • trade associations or individuals;
  • Registering and monitoring products, services and sales promotions in the market place.